Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brenton Barczykowski

Brenton Barczykowski

November 22, 2024

5  out of  5
rating by Brenton Barczykowski
"Top notch agent. Very responsive and helpful with great service, fair pricing, and straightforward, honest communication."
We responded:
"Thank you so much for your kind words! It's fantastic to hear that you found the service responsive, helpful, and straightforward. Providing great service and fair pricing is always our goal. We appreciate your feedback and look forward to continuing to meet your insurance needs!"
Profile photo of Brandon Richardson

Brandon Richardson

October 23, 2024

5  out of  5
rating by Brandon Richardson
"Robb is not only a great agent, and great guy, but as a professional myself, I trust him with my own clients. He is a great communicator and an honest man. Plus, he saved me money while increasing some of my insurances coverages. Thanks Robb!"
We responded:
"Thank you so much, Brandon! It's fantastic to hear that you trust me with your own clients and appreciate the communication and honesty. I'm glad I could help save you money while increasing your coverage."
Profile photo of Valeria Bongard

Valeria Bongard

October 12, 2024

5  out of  5
rating by Valeria Bongard
"Amazing agent. Rob and his team are amazing. Anytime I have had a question, issue, or problem they always go above and beyond to help us get it taken care of. Whether it was going above and beyond to help a stranded teenage driver, or retrieving us from being stranded, arranging a rental car, and driving us to our their prearranged rental to get back on our way. They are amazing. 10 out of 10, will always recommend."
We responded:
"Valeria, it was pleasure to be able to assist in a tough situation. I hope the rest of the trip went well. We appreciate your kind words and your business. Talk with you soon! "
Profile photo of Kevin Hess

Kevin Hess

October 4, 2024

5  out of  5
rating by Kevin Hess
"Just came over to State Farm from another provider. Not only did they get me a cheaper rate but better coverages as well. Heather their office manager is very informative, friendly, and always available when I call. Highly recommend coming over to this agent if you want to save some cash!"
We responded:
"Thank you for sharing your experience, Kevin! It's fantastic to hear that you found better coverage at a more affordable rate. Heather is indeed a valuable part of our team, and we're glad she could assist you so effectively. Sincerely, Robb Boerner, Agent owner. "
Profile photo of axena conley

axena conley

September 17, 2024

5  out of  5
rating by axena conley
"I have had State Farm for a few years now. They have insured everything from my vehicle, home, business, life, and disability. Heather and Shaine have always been super knowledgeable and a pleasure to work with."
We responded:
"Thank you so much for your kind words! It's fantastic to hear that Heather and Shaine have been able to assist you with all your insurance needs. We're delighted to have you as part of our State Farm family and look forward to continuing to serve you!"
Profile photo of Andrew Iwamasa (CCornerMI)

Andrew Iwamasa (CCornerMI)

July 28, 2024

5  out of  5
rating by Andrew Iwamasa (CCornerMI)
"Robb really takes time to talk with you about your coverage. No pressure and super informative. Takes time to learn your needs and what's going on in your life."
We responded:
"Thank you, Andrew! It's great to hear that you found the discussions about your coverage informative and pressure-free. Taking the time to understand your needs and life situation is always a priority!"
Profile photo of Mike Delman

Mike Delman

June 17, 2024

5  out of  5
rating by Mike Delman
"I have been with Robert Boerner for over 9 years he covers my auto,renters and life insurance Robert and his staff are always very friendly and helpful and understanding I could not for anything more they really make me comfortable with my insurance questions. The best thing thing with insurance was finding Robert"
We responded:
"Thank you for being a loyal customer for over 9 years, Mike! We are thrilled to hear that you find our team friendly, helpful, and understanding. It's our pleasure to make sure you feel comfortable with all your insurance needs. We appreciate your kind words and look forward to continuing to serve you."
Profile photo of Melissa Cockrell

Melissa Cockrell

June 5, 2024

5  out of  5
rating by Melissa Cockrell
"If you're looking for an insurance office that really listens, doesn't try to oversell you something you don't need and does everything they can to help during your most stressful times, then this is the place! To start the staff is amazing, you're greeted with friendly faces immediately, everyone is extremely knowledgeable, and it's like you're talking with friends. Robb helped us 3 years ago with our home, camper, and 2 auto policies. He was able to get us signed up quickly, the process was so smooth, and was very thorough with the coverage explanation. I cannot say enough great things about Robb and his team, truly kind and caring people. Definitely the easiest decision we made."
We responded:
"Thank you so much for your kind words, Melissa! We are thrilled to hear that you had such a positive experience with our team and that we were able to provide you with the coverage you needed. We truly value your trust in us and look forward to continuing to be there for you whenever you need us."
Profile photo of James Dault

James Dault

June 4, 2024

1  out of  5
rating by James Dault
"Loved this place when I first joined them about 6 years ago….went downhill fast once Covid hit (price gouging was a DEFINITE THING with these guys….they even were ordered by the governor to refund us during Covid due to it) I will say that shops that work with them make it easy to get your car fixed, except once when I got my car back the glovebox was no longer attached correctly….not really State Farm’s fault but I can’t tell you how MANY business told me time and time again “we don’t work with State Farm because they “DONT PAY US” bad sign if your stuck in a bad situation with nowhere to go…they used to be cheap but year after year the amount just increases and when I added my wife she had a ticket for running a red light which increased my insurance through them (that’s fine, I get it) buuuuuuut it only affects your record for a certain period of time, when I recently price checked insurance agencies I found that this is no longer on her record, yet I’m still paying for it because State Farm just “hopes you don’t notice” it’s sad I have to add these guys to places I will NEVER Insure with again, because they were so good to me so long ago. But some businesses just aren’t good at managing what’s important and with insurance, your customer should be up there towards the top….unfortunately State Farm seems more concerned with squeezing you out of your money and making it an inconvenience to leave them, they required my new proof of insurance then never responded when I sent it and another follow up email, I cancelled the next day by calling on a Saturday and getting sent to the actual corporation, kinda funny that they diddnt require anything from me to cancel….yet Rob HAS TO HAVE PROOF, I understand it’s a liability issue but you have ways to record phone calls and cover yourself legally if you actually have trained people in your establishment….super sad I have to leave such a poor review but loyalty literally means nothing to these big corps….if your insured through these guys PLEASE PRICE CHECK AROUND! I saved 110 a month and ADDED A CAR BY SWITCHING!!!!!!!!!! Sorry if my misleading information distracts you, but if it did, at least I know your will price check these guys and they will always lose 😘, I also included it was a liability issue and understood his predicament, which again, very misleading….but when my auto pay is set up to come out over the weekend when your not open and your associate tells me “oh well I’m leaving soon so I’ll text you an email to send the info to” then I send the info and nothing happens…so I follow up with another email and again, nothing happens….so I’m FORCED to call on Saturday and finally talk to the main corporation and they solved my problems in literally 15 mins while your organization took until Tuesday….literally 4-5 days after I needed it to take place…. You can take the “misleading” information whatever way you want but people should definitely know your not out for anyone’s best interest except for State Farm….continue being a good neighbor"
We responded:
"James sorry to see the negative review. This follows up the review from your wife from last week. I am really confused about this review, especially after speaking with you on the phone a couple times last week. I addressed your concerns and you told me you understood. You said “I get it know and that all makes sense”. I am sorry to hear repairs didn’t meet your standards I would seek out the shop that did the work. Like you mentioned in the review we don’t do the actual work on the vehicles. That decision is up to you were to take them to. I am not sure what “went downhill after covid” is referring to or means but doesn’t seem relevant. We reached out following the initial review with no return response. I see the review has been edited and I would research where those refunds came from during this covid time you speak of. They were sent out with the insurance companies but came from the State of Michigan. So we weren’t ordered to refund you any money. You can look up MCCA refund for further details on that. I explained to you about the cancellation process and actually made it very easy for you. We spoke on the phone and exchanged emails back and forth. Which we do have all the phone calls when they happened and the emails back and forth for these reasons. I even sent you a confirmation email letting you know it was all handled for you. If there was issues of concerns you can have spoken with me about it when we were on the phone. When I asked if there was anything else and you said no thank you appreciate the help!! I guess words mean different things to different people. In my mind thank you and I appreciate your help and I am all set means to me your good. That would signify you are happy with everything. Just seems weird and very miss leading to not bring up concerns about a company until after you have left. If there where issues why not address them with me during your stay with us? Most people understand rating for accidents and tickets but if there was a question about it we would have been happy to answer it for you. There is a lot of left out misinformation in the review that doesn’t say the entire story. Coverage matches risk along with what coverages you keep on vehicles or some people elect to put cars in just comprehensive coverage so there are a lot of variables to look at with that. At the end of the day a long review of untruth information does nothing. We have been respectful, attentive and addressed any and all concerns you have brought to our attention. We appreciate the time for the review along with the follow up editing. We wish you the best and hope you have a better day! "
Profile photo of Dezyrae

Dezyrae

May 31, 2024

5  out of  5
rating by Dezyrae
"Staff was very kind! Thank you Robb for getting us in last minute, the process was super easy! I highly recommend!"
We responded:
"Thank you for the kind words, Dezyrae! I'm glad we could accommodate you last minute and make the process easy for you. We appreciate your recommendation!"
Profile photo of Britanie Dault

Britanie Dault

May 24, 2024

1  out of  5
rating by Britanie Dault
"Not sure why a company would deny a customer to cancel a policy they are not happy with without reviewing the new company's policy. I've never heard of such a thing. Reviewing Michigan Auto Laws I'm also not seeing how this is a requirement as everything states it can be cancelled at anytime per the insured request. This seems like an absolutely unnecessary hassle to someone that has had a policy with you for years. Thanks for the inconvenience!"
Profile photo of Kay LaCrosse

Kay LaCrosse

April 24, 2024

5  out of  5
rating by Kay LaCrosse
"Golden State farm for your insurance they are pretty good and they're reasonable price"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers"
Profile photo of Kasandra Merritt

Kasandra Merritt

March 5, 2024

5  out of  5
rating by Kasandra Merritt
"Super friendly, thorough ,comfy offices. Walked me through every option"
We responded:
"Kasandra great meeting with you. Thank you for the review! "
Profile photo of Anne Martin

Anne Martin

August 25, 2023

5  out of  5
rating by Anne Martin
"As a young person with their bills in their own name, paperwork and policy info is hard for me to understand sometimes. This office is always super kind and straightforward with information and they have never done me wrong! Definitely recommend to any young car owners/renters!"
We responded:
"So glad that we can assist you with any of your insurance questions or needs, Anne! We truly appreciate you taking the time to give us your feedback and to have you recommend our services to other young drivers/renters! It makes our day! We are here to help protect you and bring you peace of mind! Thank you for the great review!"
Profile photo of Nate Coston

Nate Coston

August 15, 2023

5  out of  5
rating by Nate Coston
"Fantastic service!"
We responded:
"Thank you for the wonderful review, Nate! We strive to go the extra mile to provide you with great customer care and we truly appreciate your feedback! It is always our pleasure to be able to assist you with any of your insurance needs!"
Profile photo of Cherrill Keel

Cherrill Keel

July 11, 2023

5  out of  5
rating by Cherrill Keel
"Great service"
We responded:
"Thank you Cherrill! "
Profile photo of Madan Somasi

Madan Somasi

March 18, 2023

5  out of  5
rating by Madan Somasi
"Kudos to Robb Boerner for the prompt and professional responses to all my queries. In particular, I really appreciated the fact that rather than just looking at each issue on its own, Robb took the time to explain the various options and put together a set of policies that made perfect sense holistically for our situation (while dropping the premium around 20%)."
We responded:
"Thank you for sharing your experience. We love taking care of our customers. "
Profile photo of Melis T

Melis T

February 22, 2023

4  out of  5
rating by Melis T
"Rates kept going up, new car was a 80.00 increase but found it cleaper somewhere else."
We responded:
"Please give us a call in the office if we can help with you. Thank you. "
Profile photo of Jillian Willsey

Jillian Willsey

January 21, 2023

5  out of  5
rating by Jillian Willsey
"Jessica Parmelee has taken care of all our insurance needs since moving from Arizona to Michigan. From home, to auto and now our new business, she found us the best rates and coverage for each. She has always been so professional (also positive and supportive) through our entire experience. So thankful we found her and State Farm."
We responded:
"Thank you so much for taking the time to share. Jessica is awesome and we are so proud to have her on the team. Welcome to Michigan. If you need anything please let us know. "
Profile photo of Anna Schnell

Anna Schnell

January 3, 2023

5  out of  5
rating by Anna Schnell
"We saved a ton of money with Robb. Thank you so much. I recommend him to everyone👍"
We responded:
"What a way to start the New Year! We appreciate your business. "
Profile photo of Katelynn Colmus

Katelynn Colmus

September 30, 2022

5  out of  5
rating by Katelynn Colmus
"Shaine really took care of everything I needed. This is not your typical agency. I was walked through my policies so I really understood what I was buying and how it would cover my family. I feel so much better knowing my family is protected properly. Thank you Shaine!!!!"
We responded:
"Katelynn, thank you for the awesome review. We love hearing about your amazing experience with our office. We appreciate your business. Have a great day!"
Profile photo of I must be a simp

I must be a simp

September 25, 2022

5  out of  5
rating by I must be a simp
"I've had good experiences here and I really like Jessica she's helped me get lots of discounts and set up life insurance to make sure my daughter is taken care of. Thanks Jessica."
We responded:
"Thank you for the review. We are happy to take care of you and your daughter. We appreciate your business!"
Profile photo of Shawn E

Shawn E

September 9, 2022

5  out of  5
rating by Shawn E
"Jessie Parmelee has been very helpful with everything I have asked about. She was able to save me alot of money on home and auto policies. Highly recommended!"
We responded:
"Shawn thank you for the review. We appreciate your business. Have a great day!"
Profile photo of Emma Hall

Emma Hall

September 7, 2022

5  out of  5
rating by Emma Hall
"I recently reached out to get a quote for coverage on my small business. Jessica helped me quickly and had it done in the matter of minutes after all information was given. Not only was it a quick easy process she made sure to ask me if I had any questions throughout. Everyone has been kind and easy to talk to. Highly recommend!"
We responded:
"Emma thank you for the awesome review. Our customers are the reason we are here. We appreciate your business!"
Profile photo of David Morrison

David Morrison

June 16, 2022

1  out of  5
rating by David Morrison
"All I can say about this company is they must be hard up for customer's they keep calling my phone about insurance texting me and keep calling when I told them to Quit calling and bothering me so far today they have called me 2 times and text me 1 time after that again I going to say stop bothering me I had to give them 1 star or it would not let me post this"
We responded:
"David, Thank you for the feedback. We apologize for any inconvenience of reaching out. We received your information from an online form you filled out. We have added you on a do not call list. If you want more information on it feel free to call me at the office. Happy to assist you further if needed."