State Farm® Insurance Agent Robb Boerner

"I have been with Robert Boerner for over 9 years he covers my auto,renters and life insurance Robert and his staff are always very friendly and helpful and understanding I could not for anything more they really make me comfortable with my insurance questions. The best thing thing with insurance was finding Robert"

"If you're looking for an insurance office that really listens, doesn't try to oversell you something you don't need and does everything they can to help during your most stressful times, then this is the place! To start the staff is amazing, you're greeted with friendly faces immediately, everyone is extremely knowledgeable, and it's like you're talking with friends. Robb helped us 3 years ago with our home, camper, and 2 auto policies. He was able to get us signed up quickly, the process was so smooth, and was very thorough with the coverage explanation. I cannot say enough great things about Robb and his team, truly kind and caring people. Definitely the easiest decision we made."

"Loved this place when I first joined them about 6 years ago….went downhill fast once Covid hit (price gouging was a DEFINITE THING with these guys….they even were ordered by the governor to refund us during Covid due to it) I will say that shops that work with them make it easy to get your car fixed, except once when I got my car back the glovebox was no longer attached correctly….not really State Farm’s fault but I can’t tell you how MANY business told me time and time again “we don’t work with State Farm because they “DONT PAY US” bad sign if your stuck in a bad situation with nowhere to go…they used to be cheap but year after year the amount just increases and when I added my wife she had a ticket for running a red light which increased my insurance through them (that’s fine, I get it) buuuuuuut it only affects your record for a certain period of time, when I recently price checked insurance agencies I found that this is no longer on her record, yet I’m still paying for it because State Farm just “hopes you don’t notice” it’s sad I have to add these guys to places I will NEVER Insure with again, because they were so good to me so long ago. But some businesses just aren’t good at managing what’s important and with insurance, your customer should be up there towards the top….unfortunately State Farm seems more concerned with squeezing you out of your money and making it an inconvenience to leave them, they required my new proof of insurance then never responded when I sent it and another follow up email, I cancelled the next day by calling on a Saturday and getting sent to the actual corporation, kinda funny that they diddnt require anything from me to cancel….yet Rob HAS TO HAVE PROOF, I understand it’s a liability issue but you have ways to record phone calls and cover yourself legally if you actually have trained people in your establishment….super sad I have to leave such a poor review but loyalty literally means nothing to these big corps….if your insured through these guys PLEASE PRICE CHECK AROUND! I saved 110 a month and ADDED A CAR BY SWITCHING!!!!!!!!!! Sorry if my misleading information distracts you, but if it did, at least I know your will price check these guys and they will always lose 😘, I also included it was a liability issue and understood his predicament, which again, very misleading….but when my auto pay is set up to come out over the weekend when your not open and your associate tells me “oh well I’m leaving soon so I’ll text you an email to send the info to” then I send the info and nothing happens…so I follow up with another email and again, nothing happens….so I’m FORCED to call on Saturday and finally talk to the main corporation and they solved my problems in literally 15 mins while your organization took until Tuesday….literally 4-5 days after I needed it to take place…. You can take the “misleading” information whatever way you want but people should definitely know your not out for anyone’s best interest except for State Farm….continue being a good neighbor"

"Not sure why a company would deny a customer to cancel a policy they are not happy with without reviewing the new company's policy. I've never heard of such a thing. Reviewing Michigan Auto Laws I'm also not seeing how this is a requirement as everything states it can be cancelled at anytime per the insured request. This seems like an absolutely unnecessary hassle to someone that has had a policy with you for years. Thanks for the inconvenience!"

"As a young person with their bills in their own name, paperwork and policy info is hard for me to understand sometimes. This office is always super kind and straightforward with information and they have never done me wrong! Definitely recommend to any young car owners/renters!"

"Kudos to Robb Boerner for the prompt and professional responses to all my queries. In particular, I really appreciated the fact that rather than just looking at each issue on its own, Robb took the time to explain the various options and put together a set of policies that made perfect sense holistically for our situation (while dropping the premium around 20%)."

"Jessica Parmelee has taken care of all our insurance needs since moving from Arizona to Michigan. From home, to auto and now our new business, she found us the best rates and coverage for each. She has always been so professional (also positive and supportive) through our entire experience. So thankful we found her and State Farm."

"Shaine really took care of everything I needed. This is not your typical agency. I was walked through my policies so I really understood what I was buying and how it would cover my family. I feel so much better knowing my family is protected properly. Thank you Shaine!!!!"

"I recently reached out to get a quote for coverage on my small business. Jessica helped me quickly and had it done in the matter of minutes after all information was given. Not only was it a quick easy process she made sure to ask me if I had any questions throughout. Everyone has been kind and easy to talk to. Highly recommend!"

"All I can say about this company is they must be hard up for customer's they keep calling my phone about insurance texting me and keep calling when I told them to Quit calling and bothering me so far today they have called me 2 times and text me 1 time after that again I going to say stop bothering me I had to give them 1 star or it would not let me post this"